HPE Tech Care Essential Service with Defective Media Retention - extended service agreement - 3 years - on-site

SKU H40DZE

Product Description:	HPE Tech Care Essential Service with Defective Media Retention - extended service agreement - 3 years - on-site
Type:	Extended service agreement
Service Included:	Parts and labour
Location:	On-site
Full Contract Period:	3 years
Response Time:	4 hours
Service Availability:	24 hours a day / 7 days a week

In Stock(100)

Specifications
Description
Accessories

General
Service Included:	Parts and labour
Location:	On-site
Full Contract Period:	3 years
Response Time:	4 hours
Service Availability:	24 hours a day / 7 days a week

Details
Service & Support:	Extended service agreement - parts and labour - 3 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 3 years ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - visual remote guidance - 3 years ¦ New releases update - 3 years ¦ Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labour - 3 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 3 years ¦ Defective media retention - 3 years

Details

Service & Support:

Extended service agreement - parts and labour - 3 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 3 years ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - visual remote guidance - 3 years ¦ New releases update - 3 years ¦ Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labour - 3 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 3 years ¦ Defective media retention - 3 years

Compatibility Information
Designed For:	HPE ProLiant ML110 Gen11

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The technical details come from 3rd party. edgemo is not responsible for any errors.