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Dell Upgrade from 3Y Next Business Day to 5Y ProSupport Plus 4H Mission Critical - extended service agreement - 5 years - on-site

SKU PT350_3OS5P4H
Product Description:Dell Upgrade from 3Y Next Business Day to 5Y ProSupport Plus 4H Mission Critical - extended service agreement - 5 years - on-site
Type:Extended service agreement
Service Included:Parts and labour
Location:On-site
Full Contract Period:5 years
Response Time:4 hours (for critical issues)
Service Availability:24 hours a day / 7 days a week
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General
Service Included:Parts and labour
Location:On-site
Full Contract Period:5 years
Response Time:4 hours (for critical issues)
Service Availability:24 hours a day / 7 days a week
Pricing Type:Near-Point-Of-Sale (NPOS)
Details
Service & Support:Extended service agreement - parts and labour - 5 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web knowledge base access - 5 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 5 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday
Compatibility Information
Designed For:Dell PowerEdge T350
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The more customers depend on technology, the more important it is to have the right support. Built on a foundation of experts, tools, technologies and customer ease, the ProSupport Infrastructure Suite has the enterprise-class support organizations need.  Services that align with the criticality of systems, complexity of environment and how IT resources are allocated.
Mission Critical is a rapid resolution option, giving 4-hour parts and/or labor response. Rely on Dell Technologies to get you back up and running fast.
*Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
  • 24x7 Access to ProSupport Plus engineers for faster issue resolution
  • Service Account Manager
  • Priority access to specialized support experts
  • Proactive System Maintenance
  • Enhanced Mission Critical support
  • Limited 3rd party software support
  • NOTE: Many features of ProSupport Plus for Infrastructure require connectivity to Dell via secure connect gateway technology




The technical details come from 3rd party. edgemo is not responsible for any errors.

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