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Printers & POSDell Upgrade from 1Y Basic Onsite to 5Y Basic Onsite - extended service agreement - 4 years - 2nd/3rd/4th/5th year - on-site
SKU L5SL5_1OS5OS
| Product Description: | Dell Upgrade from 1Y Basic Onsite to 5Y Basic Onsite - extended service agreement - 4 years - 2nd/3rd/4th/5th year - on-site |
| Type: | Extended service agreement |
| Service Included: | Parts and labour |
| Location: | On-site |
| Full Contract Period: | 4 years |
| Support Period: | 2nd, 3rd, 4th and 5th year |
| Response Time: | Next business day |
- Specifications
- Description
| General | |
| Service Included: | Parts and labour |
| Location: | On-site |
| Full Contract Period: | 4 years |
| Support Period: | 2nd, 3rd, 4th and 5th year |
| Response Time: | Next business day |
| Service Availability: | Business hours / 5 days a week |
| Details | |
| Service & Support: | Extended service agreement - parts and labour - 4 Years - on-site - response time: NBD - availability: business hours / Monday-Friday ¦ Technical support - phone consulting - 4 Years - availability: business hours / Monday-Friday ¦ Technical support - web support - 4 Years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - e-mail consulting - 4 Years - availability: business hours / Monday-Friday |
| Compatibility Information | |
| Designed For: | Dell Latitude 5290, 5300, 5300 2-in-1, 5310, 5310 2-in-1, 5320, 5350, 5400, 5401, 5410, 5411, 5420, 5421, 5450, 5480, 5490, 5491, 5500, 5501, 5510, 5511, 5520, 5521, 5550, 5580, 5590, 5591 |
Dell's base warranty covers repair or replacement for manufacturing defects only and does not include support for software-related issues. Basic service provides telephone (online chat (where available) and e-mail) hardware troubleshooting during local business hours, excluding local national holidays. During the telephone-based troubleshooting, the Dell Technician will determine if an onsite service technician is required.
Dell recommends ProSupport for PCs - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite reapirs. AI-driven, intelligent support that allows businesses to stay ahead of IT issues and employee frustration.
*Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
Dell recommends ProSupport for PCs - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite reapirs. AI-driven, intelligent support that allows businesses to stay ahead of IT issues and employee frustration.
*Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
- Covers repair or replacement for hardware issues only
- Onsite support after scripted remote diagnosis
- Business Hours only phone support (not including support for Software related issues)
The technical details come from 3rd party. edgemo is not responsible for any errors.